2019:Quality/Quality Circles and Wikimedia

Quality/Quality Circles and Wikimedia

Description

Quality Circles are a method of building teams to make incremental quality improvement.

background on quality theory https://docs.google.com/presentation/d/1MxDgeO4zsDkHGKp7O7JilMyaaUv8C7rtiPv502lqc_A/edit#slide=id.p

Quality circles

• form task forces to solve process problems
• plan > do > check > act cycle
• References
  • Edward E. Lawler, Susan A. Mohrman Quality Circles After the Fad Harvard Business Review, 2014-08-01
  • Quality Circles - Encyclopedia - Business Terms, Inc.com 2018-05-17
  • Berger, R.W.; Shores , D.L. ; Thompson, M.C. Quality Circles: Selected Readings M. Dekker 1986 ISBN 978-0-8247-7614-5
  • R.J. Pike, R.J. Barnes TQM in Action: A practical approach to continuous performance Springer Science & Business Media
  • S. Chary. Production and operations management, McGraw-Hill Education. ISBN 9780070091535

Relationship to the theme

This session will address the conference theme — Wikimedia, Free Knowledge and the Sustainable Development Goals — in the following manner:

4, 5, 8, 9, 16

Session outcomes

At the end of the session, the following will have been achieved:

Attendees will have a quality circle action plan for their process. Attendees will learn about continuous quality improvement theory and practices.

Session leader(s)

• user:Slowking4

Session type

Each Space at Wikimania 2019 will have specific format requests. The program design prioritises submissions which are future-oriented and directly engage the audience. The format of this submission is a:

• Discussion-based training workshop, could also be lecture on theory

Requirements

The session will work best with these conditions:

• Room: small seminar room with etherpad and projector

• Audience: 20

• Recording: yes, marginal to show facilitation